FAQ

 

Embracing passion and pleasure, our inclusive boutique offers a judgment-free space where individuals can discover quality lingerie and innovative adult products, igniting desire and enhancing intimate experiences. 

What sizes do you offer?

We strive to cater to a diverse range of body types. Our sizes typically range from XS to 3XL, with specific measurements provided in our size guide for accuracy.

 

Do you offer plus-size lingerie?

Yes, we offer a wide range of lingerie styles in plus sizes to accommodate diverse body types and preferences. Explore our plus-size collection for stylish and flattering options.

How do I know which size to choose?
To ensure the perfect fit, we recommend consulting our size guide, which includes detailed measurements for each size. Additionally, feel free to reach out to our customer service team for personalized assistance.

 

https://shophotnights.com/pages/lingerie-size-charts

How do I care for my lingerie?
We recommend hand washing lingerie items in cold water with a gentle detergent and laying them flat to dry. Avoid using bleach or harsh chemicals, and never wring out delicate fabrics. For specific care instructions, refer to the care label attached to each garment.


What if I receive a defective or damaged item?
We apologize for any inconvenience. Please contact our customer service team within 14 days of receiving your order, and we will gladly assist you with a replacement or refund.

Please keep in mind, if beyond 14 days, some products carry warranties and will have the warranty information with the item.

What is your return policy?
Due to the nature of our adult products, we only accept returns on defective items within a 14 days from receiving your order.

Lingerie:
To be eligible for a return, lingerie items must be unworn, unwashed, and have the original tags attached. Unfortunately, we cannot accept returns on items that have been worn or without their original tags.

Final Sale items can not be returned.

Return shipping is $8.99

 

 

Shipping Times:

Standard delivery orders are shipped 24 to 48 hours Monday through Friday. During checkout, our shipping options will indicate when your order will be delivered. 

 

How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping carrier's website.

Do you offer discreet packaging?
Yes, we understand the importance of privacy. All orders are shipped in plain, unmarked packaging to ensure discretion.

Can I cancel or modify my order after it's been placed?
We process orders quickly to ensure prompt delivery. If you need to cancel or modify your order, please contact us immediately. However, once an order has been processed and shipped, we are unable to make changes.


Can I change the shipping address after placing an order?
Once an order is placed, the shipping address cannot be changed. Please double-check your shipping information before completing your purchase.

How can I contact customer service?
Please visit out contact page or email Info@shophotnights.com 

Do you offer international shipping?
Not at this time.

Are your products suitable for sensitive skin?
We understand the importance of comfort, especially for those with sensitive skin. Many of our lingerie items are made from hypoallergenic materials and feature seamless designs to minimize irritation.

Can I place a special order for a specific item or size?
Unfortunately, we do not offer special orders at this time. However, we regularly update our inventory with new styles and sizes, so be sure to check back often for the latest additions.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the option to pay with PayPal for added convenience.

Do you offer gift cards?
Yes, we offer electronic gift cards in various denominations. Gift cards are the perfect way to treat someone special to the gift of lingerie while allowing them to choose their favorite styles and sizes.

How can I stay updated on promotions and new arrivals?
To stay in the loop on the latest promotions, new arrivals, and exclusive offers, be sure to sign up for our newsletter. You can also follow us on social media for daily updates and sneak peeks of upcoming collections.


How can I stay informed about sales events and promotions?
To receive updates on sales events, promotions, and exclusive offers, subscribe to our newsletter and follow us on social media. You'll be the first to know about exciting deals and new arrivals!

How can I provide feedback or suggestions for improvement? We welcome your feedback and suggestions! Feel free to reach out to our customer service team with any comments or ideas you may have. Your input helps us enhance the shopping experience for all our customers