FAQ

 

Embracing passion and pleasure, our inclusive boutique offers a judgment-free space where individuals can discover quality lingerie and innovative adult products, igniting desire and enhancing intimate experiences. 

What sizes do you offer?

We strive to cater to a diverse range of body types. Our sizes typically range from XS to 3XL, with specific measurements provided in our size guide for accuracy.

 

Do you offer plus-size lingerie?

Yes, we offer a wide range of lingerie styles in plus sizes to accommodate diverse body types and preferences. Explore our plus-size collection for stylish and flattering options.

How do I know which size to choose?
To ensure the perfect fit, we recommend consulting our size guide, which includes detailed measurements for each size. Additionally, feel free to reach out to our customer service team for personalized assistance.

 

https://shophotnights.com/pages/lingerie-size-charts

How do I care for my lingerie?
We recommend hand washing lingerie items in cold water with a gentle detergent and laying them flat to dry. Avoid using bleach or harsh chemicals, and never wring out delicate fabrics. For specific care instructions, refer to the care label attached to each garment.


What if I receive a defective or damaged item?
🔄 Damaged or Incorrect Items

We ask that you inspect your order upon delivery. If an item arrives damaged, defective, or you receive the wrong item, please contact us within 5 days of delivery so we can help resolve the issue.

We offer exchanges on defective items reported within that 5-day window. After that period, most products are covered under a manufacturer’s warranty. If it's been more than 5 days, we recommend reaching out directly to the product manufacturer for assistance with replacement or warranty coverage.

Need help locating a manufacturer? Our team is happy to assist you with contact information—just reach out!

What is your return policy?

🚫 All Sales Are Final

Due to the nature of our products and for the safety and hygiene of our customers, all items are non-refundable and final sale. We are unable to accept returns for any reason, including satisfaction-related concerns.

This policy applies to all products, including but not limited to:

-Lingerie

-Vibrators and dildos

-Harnesses and strap-on sets

-Lubricants, enhancements, and creams

-Enema kits and intimate wellness items

-Any product designed for insertion or that may contact bodily fluids

-Items that break the skin or are worn against intimate areas

Once an item leaves our facility, it is considered used and cannot be restocked or resold. We appreciate your understanding in helping us maintain the highest standards of health and safety.

⚠️ Product Effectiveness Disclaimer

We carry a curated selection of wellness products including creams, enhancement serums, lubricants, and more—but every body is different, and results may vary.

These products are developed and tested by their individual manufacturers. While we stand behind the quality of what we offer, we cannot guarantee results or outcomes for every person. If you have concerns about the performance of a product, we recommend contacting the manufacturer directly for support and guidance.

 

 

Shipping Times & Rates:

Standard delivery orders are shipped 24 to 48 hours after order is placed. Orders ship out Monday through Friday. If an order is placed on Friday after 12pm through Sunday, it will be packed the following Monday. During checkout, our shipping options will indicate when your order will likely be delivered. 

Shipping rates vary depending on the shipping service selected at checkout. We offer standard and expedited shipping options. Shipping costs are flat rates based on the option chosen while orders $99+ ship free!

Your order may arrive in more then one package. 

 

 

How can I track my order?
Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package through our shipping carrier's website.

Do you offer discreet packaging?
Yes, we understand the importance of privacy. All orders are shipped in plain, unmarked packaging to ensure discretion.

Can I cancel or modify my order after it's been placed?
Once your order is placed, your payment is processed right away and your items are immediately sent into fulfillment. Because we work quickly to get your order out the door, we are unable to cancel or modify orders after submission. Please double-check your order before confirming your purchase.


Can I change the shipping address after placing an order?
Once an order is placed, the shipping address cannot be changed. Please double-check your shipping information before completing your purchase.

How can I contact customer service?
Please visit out contact page or email Info@shophotnights.com 

Do you offer international shipping?
Not at this time.

Are your products suitable for sensitive skin?
We understand the importance of comfort, especially for those with sensitive skin. Many of our lingerie items are made from hypoallergenic materials and feature seamless designs to minimize irritation.

Can I place a special order for a specific item or size?
Unfortunately, we do not offer special orders at this time. However, we regularly update our inventory with new styles and sizes, so be sure to check back often for the latest additions.

What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. Additionally, we offer the option to pay with PayPal for added convenience.

Do you offer gift cards?
Yes, we offer electronic gift cards online and psychical gift cards in-store in various denominations. Gift cards are the perfect way to treat someone special to the gift of lingerie while allowing them to choose their favorite styles and sizes.

How can I stay updated on promotions and new arrivals?
To stay in the loop on the latest promotions, new arrivals, and exclusive offers, be sure to sign up for our newsletter. You can also follow us on social media for daily updates and sneak peeks of upcoming collections.


How can I stay informed about sales events and promotions?
To receive updates on sales events, promotions, and exclusive offers, subscribe to our newsletter and follow us on social media. You'll be the first to know about exciting deals and new arrivals!

How can I provide feedback or suggestions for improvement? We welcome your feedback and suggestions! Feel free to reach out to our customer service team with any comments or ideas you may have. Your input helps us enhance the shopping experience for all our customers